Initiate secure over-the-Internet remote connection with computers both inside the LAN and outside the firewall. Includes DameWare Mini Remote Control for multi-platform remote access from a single administration console.Īnywhere, anytime remote support (inside and outside the network)
With a multitude of remote support solutions available in the market, this whitepaper helps you identify the right remote support tool for your needs. The concept of anytime, anywhere IT support is here to stay because end-users require support, computers require troubleshooting and servers require update and maintenance. Understanding the Need for a Remote Support Solution As remote IT support has become more common in organizations, find out how authentication and encryption play a vital role in securing remote desktop connectivity. Understand the importance of remote access security to help establish a safe telecommuting environment. The Road to Secure Remote Connectivity & Safer Telecommuting
Read this research paper by HDI and SolarWinds, and find out how support centers function in the healthcare industry, what metrics they measure, and what channels & technologies are used for tech support. Opportunities for Healthcare Support Centers to Prove Their Value
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